General terms and conditions (GTC)

Thank you for your trust during your purchase!

If you have any questions about these General Terms and Conditions, the use of the website, the individual products, the purchase process, or if you would like to discuss your individual needs with us, please contact our staff at the contact details below!

​This document will not be filed (not accessible afterwards), it will be concluded only in electronic form, it is not considered a written contract, it is written in Hungarian, and it does not refer to a code of conduct. If you have any questions about the operation of the webshop, the ordering and delivery process, we are available at the contact details provided.

The scope of these GTC covers legal relationships on the Service Provider's website ( ) and its subdomains. These Terms and Conditions are continuously available from the following website:

and can be downloaded and printed at any time from the following link :


Name of the service provider: Labirintus Kiadó Kft.

The registered office of the service provider is: 1024 Budapest, Keleti Károly u. 9.

Mailing address: 1024 Budapest, Keleti Károly u. 9.

Name of registering authority: Company Court of the Capital City Court

Company registration number: 01 09 391349

Tax number: 27472006-2-41

The e-mail address of the service provider is:

Telephone number: +36 30 222 33 57

Data of hosting provider:

Name: Websupport Magyarország Kft.

Headquarters: 1132 Budapest, Victor Hugo utca 18-22.

Contact: ; +36 1 700 4140



2.1. Questions not regulated in these Regulations, as well as the interpretation of these Regulations, are governed by Hungarian law, in particular Act V of 2013 on the Civil Code ("Civil Code") and Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. (Elker. tv.) Act and 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) to the relevant provisions of Government Decree. The mandatory provisions of the relevant legislation apply to the parties without special stipulations.


2.2. These Regulations are effective from October 30, 2021 and will remain in effect until revoked. The Service Provider is entitled to unilaterally amend the Regulations (circumstances giving rise to the amendment: change in shipping cost, change in legislation, business interest, company-related changes). The Service Provider publishes the amendments on the website 11 (eleven) days before their entry into force - during which time the User is entitled to withdraw from the contract or terminate it. By using the website, users accept that all regulations related to the use of the website automatically apply to them.


2.3. The User, if he enters the website operated by the Service Provider or reads its content in any way - even if he is not a registered user of the website - acknowledges that the provisions of the Regulations are binding on him. If the User does not accept the conditions, he is not entitled to view the content of the website.


2.4. The service provider reserves all rights regarding the website, any part of it and the content appearing on it, as well as the distribution of the website. The downloading, electronic storage, processing and sale of the contents appearing on the website or any part thereof is prohibited without the written consent of the Service Provider.


3.1. By purchasing/registering on the website, the user declares that he/she has read and accepts the terms of these Terms and Conditions and the Data Management Information published on the website, and consents to data management.

3.2. During the purchase/registration, the user is obliged to provide his own real data. In case of untrue data provided during the purchase/registration or related to another person, the resulting electronic contract is null and void. The Service Provider excludes its responsibility if the User uses its services on behalf of another person, with the data of another person.

3.3. The Service Provider shall not be held responsible for delivery delays or other problems or errors that can be traced back to wrongly and/or inaccurately provided data by the User.

3.4. The Service Provider shall not be held liable for damages resulting from the User forgetting his or her password, or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider.


4.1. The displayed products can only be ordered online. The prices displayed for the products are in HUF and include the statutory VAT, but do not include the home delivery fee. No separate packaging costs will be charged.

4.2. In the webshop, the Service Provider displays the name and description of the product in detail, and displays photos of the products. The images displayed on the product data sheet may differ from the real ones and may be used as illustrations. The service provider assumes no responsibility for the image displayed in the online store and the actual appearance of the product, as well as for any deviations in the data specifications.

4.3. If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration.

4.4. If, despite all the care taken by the Service Provider, an incorrect price is displayed on the Web Store, especially with regard to the obviously incorrect, e.g. for a price of HUF "0" or HUF "1" that is significantly different from the well-known, generally accepted or estimated price of the product, or which may appear due to a system error, then the Service Provider is not obliged to deliver the product at the wrong price, but can offer delivery at the correct price, knowing which the Customer may abandon his purchase intention. According to domestic jurisprudence, a deviation of at least 50% from the market value of the given product or service, whether positive or negative, is considered a significant deviation. However, we inform consumers that the law does not define the concept of conspicuous value disproportion (§ 6:98 of the Civil Code).

4.5. In the case of an incorrect price to the extent described in point 4.4, there is a striking disparity in value between the real and indicated price of the product, which even an average consumer needs to notice immediately. Based on Act V of 2013 on the Civil Code (Ptk.), the contract is created by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no declaration expressing the will of the parties mutually and unanimously, in that case we cannot speak of a validly concluded contract from which rights and obligations arise. Based on this, an order confirmed at an incorrect/wrong price is considered a void contract in all phases of the ordering process.


5.1. After registration, the user logs into the webshop or can start shopping without registration.

5.2. User sets the number of products to be purchased.

5.3. The user places the selected products in the basket. The user can view the contents of the basket at any time by clicking on the "basket" icon.

5.4. If the User wants to add an additional product to the cart, he selects the "continue shopping" button. If you don't want to buy an additional product, check the quantity of the product you want to buy. You can delete the contents of the basket by clicking the "Delete" icon. To finalize the quantity, the User clicks on the + and minus icons. When you change the quantity, the contents of the basket are automatically updated.

5.5. The user selects the delivery address and then the delivery/payment method, the types of which are as follows:

5.5.1. Payment methods:

In our online store, you can pay quickly and securely by bank card or through an external provider, Paypal.

Payment by cash on delivery: If the ordered product is delivered by courier service, it is possible for the User to pay the total amount of the order to the courier in cash or with a bank card (depending on the delivery method) when receiving the ordered product(s). Cash payments are only possible in Hungarian forints (HUF).

5.5.2. Shipping methods:

Home delivery by courier service: In the case of delivery, the system indicates the delivery fee, which you must pay when placing an order.

5.6. If there is an error or deficiency in the products or prices in the online store, we reserve the right to correct them. In such a case, we inform the customer of the new data immediately after the error is recognized or modified. After that, the user can confirm the order once more or withdraw from the contract.

5.7. The final amount to be paid includes all costs based on the summary of the order and the confirmation letter. The invoice is included in the package. The user is obliged to inspect the package in front of the courier upon delivery, and in case of any damage to the products or packaging, he is obliged to request a report, in case of damage, he is not obliged to accept the package. The Service Provider does not accept subsequent complaints without a protocol! Packages are delivered on working days between 8 a.m. and 6 p.m.

5.8. After entering the data, the User can send his order by clicking on the "Continue to summary" button, but before that, he can check the entered data one more time, send a comment with his order, or send us an e-mail with any other requests related to the order.

5.9. With the order, the user acknowledges that he is obligated to pay.

5.10. Correction of data entry errors: Before closing the order process, the user can always go back to the previous phase, where he can correct the entered data. In detail: During the order, it is possible to view and modify the contents of the basket, if the basket does not contain the quantity to be ordered, the User can enter the number of the quantity to be ordered in the data entry field in the quantity column. In this case, the page will be updated immediately. If the User wishes to delete the products in the basket, click the "Delete" button. During the order, the User always has the opportunity to correct/delete the entered data.

5.11. The user will receive a confirmation by e-mail after sending the order. If this confirmation is not received by the User within the expected deadline depending on the nature of the service, but no later than 48 hours after the User's order has been sent, the User shall be released from the binding offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for confirmation if the confirmation is not received in time because the User entered the wrong e-mail address during registration, or because the storage space of the account is full, and if the message is blocked by a firewall, antivirus or spam filtering application.

5.12. The user acknowledges that the confirmation described in the previous point is only an automatic confirmation and does not create a contract. The contract is created when the Service Provider notifies the User in a new e-mail about the details of the order and its expected fulfillment after the automatic confirmation mentioned in the previous point.


6.1. Orders are processed during business hours. It is also possible to place the order outside of the times marked as processing the order, if it is done after the end of working hours, it will be processed the following day. The service provider's customer service will always confirm electronically when it can fulfill your order.

6.2. In all cases, we inform you by e-mail about the deadline for the fulfillment of the ordered products.

6.3. Based on the sales contract, the Service Provider is obliged to transfer the ownership of the item, and the User is obliged to pay the purchase price and take delivery of the item.

6.4. If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the item to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by him takes possession of the item. The risk of damage is transferred to the buyer upon handover to the carrier, if the carrier was commissioned by the buyer, provided that the carrier was not recommended by the seller.

6.5. If the seller is a business and the buyer is a consumer, unless otherwise agreed by the parties, the seller (according to these GTC: Service Provider) is obliged to make the item available to the buyer (User) without delay, but no later than thirty days after the conclusion of the contract.

6.6. In case of delay by the Service Provider, the User is entitled to set an additional deadline. If the seller does not perform within the additional deadline, the buyer is entitled to withdraw from the contract.

6.7. The User is entitled to withdraw from the contract without setting an additional deadline if

a.) the Service Provider refused to perform the contract; obsession

b.) the contract should have been performed at the specified performance time - and not at any other time - according to the agreement of the parties or due to the recognizable purpose of the service.

6.8. If the Service Provider does not fulfill its obligations under the contract because the product specified in the contract is not available, it is obliged to inform the User immediately and refund the amount paid by the User without delay.


7.1. Directive 2011/83/EU of the European Parliament and the Council, as well as Regulation 45/2014 on the detailed rules of contracts between consumers and businesses. (II.26.) Pursuant to the regulations of the Government Decree, the Consumer may withdraw from the contract without giving reasons within 14 days of receiving the ordered product, or return the ordered product.

7.2. The period open for exercising the right of withdrawal expires 14 days after the day on which the Consumer, or a third party indicated by him, other than the carrier, receives the product.

7.3. The consumer may also exercise his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.

7.4. The cost of returning the product must be borne by the consumer, the company does not undertake to bear this cost, nor will it reimburse the product delivery fee.

7.5. In case of exercising the right of withdrawal, the Consumer will not be charged any costs other than the cost of returning the product, but the Service Provider may demand compensation for material damage resulting from improper use.

7.6. In the case of exercising the right of withdrawal, the Consumer will not be charged any costs other than the cost of returning the product.

7.7. The Consumer is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced based on the consumer's instructions or at his express request, or in the case of a product that was clearly tailored to the consumer.

7.8. The consumer may also not exercise his right of withdrawal

the. in the case of a contract for the provision of services, after the completion of the service as a whole, if the company began the performance with the express, prior consent of the consumer, and the consumer acknowledged that he loses his right of termination after the completion of the service as a whole; .

b. with regard to a product or service whose price or fee depends on the possible fluctuation of the financial market, even during the deadline for exercising the right of withdrawal, which cannot be influenced by the company.

7.9. During the refund, we use the same payment method as the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.

7.10. The consumer is obliged to return the goods without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal from the contract to the Service Provider, or to the Complaints Management location specified in the Service Provider's address book.

7.11. In the case of a written cancellation, it is sufficient for the Consumer to send the cancellation statement within 14 days.

7.12. The Consumer complies with the deadline if he returns or hands over the product(s) before the end of the 14-day period.

7.13. The Consumer bears only the direct cost of returning the product, unless the company has undertaken to bear this cost.

7.14. The Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider.

7.15. The Consumer can only be held responsible for the decrease in value of the goods if it was caused by handling other than what is necessary to determine the nature, properties and functioning of the goods, or if they were put into use beyond testing.

7.16. The Service Provider may withhold the refund until the goods(s) have been returned, or the Consumer has not provided proof that they have been returned: the earlier of the two dates shall be taken into account.

7.17. If the Consumer wishes to exercise his right of withdrawal, he may indicate this in writing, by telephone, or even in person at one of the Service Provider's contacts. In the case of a written notification by post, we take into account the time it was sent to the post, and in the case of a notification by telephone, the time it was sent by telephone. In case of notification by post, the Service Provider accepts notification as registered mail or package. You can return the ordered product to the Consumer Service Provider by post or using a courier service.

7.18. The consumer must pay particular attention to the intended use of the product, because the compensation for damages resulting from improper use is the responsibility of the consumer!

7.19. 45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.) Government decree is available here:

7.20. Directive 2011/83/EU of the European Parliament and of the Council is available here:

7.21. The consumer can also contact the Service Provider with other complaints at the contact details provided in these Regulations.

7.22. The right of withdrawal applies only to Users who qualify as consumers according to the Civil Code.

7.23. The right of withdrawal does not belong to the company, i.e. a person who acts in the scope of his profession, independent occupation or business activity.

7.24. The procedure for exercising the right of withdrawal

7.24.1. If the Consumer wishes to use the right of withdrawal, he must indicate his intention to withdraw via the contact details of the Service Provider.

7.24.2. The consumer exercises his right of withdrawal within the deadline if he sends his withdrawal statement before the end of the 14th day from the receipt of the product. In case of cancellation in writing, it is enough to send the cancellation statement within 14 days. In the case of notification by post, the date of mailing is taken into account, in the case of notification by e-mail, the time the e-mail was sent.

7.24.3. In case of cancellation, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but no later than within 14 days from the date of communication of the cancellation statement. The deadline is considered met if you send the product before the 14-day deadline (so it does not have to arrive within 14 days). The customer bears the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal.

7.24.4. However, the Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider. The Consumer also exercises his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.

7.24.5. When buying and selling several products, if the individual products are delivered at different times, the customer can exercise the right of withdrawal within 14 days of receiving the last delivered product or product consisting of several items or pieces.


Defective performance

The obligee performs incorrectly if, at the time of performance, the service does not meet the quality requirements established in the contract or legislation. The obligee does not perform incorrectly if the right holder knew of the error at the time of the conclusion of the contract, or should have known of the error at the time of the conclusion of the contract.

In a contract between a consumer and a business, the stipulation that deviates from the provisions of this chapter on accessory warranty and guarantee to the disadvantage of the consumer is null and void.

Accessories warranty

8.1. In the event of defective performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code.

8.2. The User may - according to his choice - make use of the following accessory warranty claims: he may request repair or replacement, unless the fulfillment of the claim chosen by the User is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of other demands. If you did not or could not ask for the repair or replacement, you can request a proportional reduction of the compensation, or the User can repair the defect at the company's expense, or have it repaired by someone else, or - as a last resort - withdraw from the contract. You can switch from your chosen accessory warranty right to another one, but the cost of the switch is borne by the User, unless it was justified or the company provided a reason for it.

8.3. The user is obliged to report the error immediately after its discovery, but no later than within two months from the discovery of the error. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract.

8.4. The User can enforce his accessories warranty claim against the Service Provider.

8.5. Within six months from the date of delivery, there is no other condition for validating the accessory warranty claim beyond the notification of the defect, if the User proves that the product or service was provided by the company operating the online store. However, after six months from the date of performance, the User is obliged to prove that the error recognized by the User was already present at the time of performance.


Product warranty

8.6. In the event of a product defect, the User may - according to his choice - enforce a warranty claim for accessories or a product warranty.


8.7. As a product warranty claim, the User may only request the repair or replacement of the defective product.


8.8. The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer.


8.9. The User may assert a product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.


8.10. You may only exercise your product warranty claim against the manufacturer or distributor of the movable item. The User must prove the defect of the product in the event of a product warranty claim.


8.11. The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

- the product was not manufactured or marketed as part of its business activities, or

- according to the state of science and technology, the defect was not recognizable at the time of placing it on the market or

- the defect of the product results from the application of legislation or mandatory official regulations.

It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

Due to the same defect, the user cannot assert a claim for accessory warranty and product warranty at the same time, in parallel with each other. However, if the product warranty claim is successfully asserted, the User may assert the accessory warranty claim for the replaced product or repaired part against the manufacturer.


8.12. 151/2003 on the mandatory warranty for certain consumer durables in case of faulty performance. (IX. 22.) Based on government decree, the Service Provider is obliged to provide a guarantee if the user is classified as a consumer.


8.13. The warranty period is one year. The warranty period begins on the day the consumer product is handed over to the consumer, or if the distributor or his representative performs the commissioning.


8.14. The Service Provider is exempted from its warranty obligation only if it proves that the cause of the defect arose after performance. We would like to draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and warranty, or a claim for product warranty and warranty at the same time, in parallel with each other, but otherwise, the consumer is entitled to the rights arising from the warranty regardless of the rights described in the product and accessory warranty chapters.


8.15 The service provider does not have a warranty beyond the warranty period (professionally expected lifetime) for damages resulting from natural wear and tear/obsolescence.


8.16. The service provider is also not responsible for any warranty or guarantee for damages caused by incorrect or careless handling after the risk of damage has passed, excessive use, impacts other than those specified, or other improper use of the products.

There is no room for cancellation due to an insignificant error.

The repair or replacement - taking into account the properties of the thing and the purpose expected by the rightholder - must be carried out within an appropriate time limit, while protecting the interests of the rightholder.


9.1. In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the regulation to the detriment of the consumer.

9.2. It is the consumer's duty to prove the conclusion of the contract (with an invoice or even just a receipt).

9.3. The costs related to the fulfillment of the warranty obligation are borne by the Service Provider (§ 6:166 of the Civil Code).

9.4. The Service Provider is obliged to take a record of the consumer's reported warranty or guarantee claim.

9.5. A copy of the protocol must be made available to the consumer immediately and in a verifiable manner.

9.6. If the Service Provider is unable to make a statement on the fulfillment of the consumer's warranty or guarantee claim when reporting it, it is obliged to notify the consumer of its position - in the case of rejection of the claim, the reason for the rejection and the possibility of turning to the conciliation body - within five working days, in a verifiable manner.

9.7. The Service Provider is obliged to keep the protocol for three years from the date of its recording and present it at the request of the inspection authority.

9.8. The Service Provider must endeavor to carry out the repair or replacement within fifteen days at most.



10.1. The service provider is entitled to use a contributor to fulfill its obligations. You are fully responsible for its illegal behavior, as if you had committed the illegal behavior yourself.

10.2. If any part of these Regulations becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts will not be affected.

10.3. If the Service Provider does not exercise its right under the Regulations, the failure to exercise the right cannot be considered a waiver of that right. A waiver of any right is only valid if expressly stated in writing. The fact that the Service Provider does not strictly adhere to an essential condition or stipulation of the Regulations on one occasion does not mean that it renounces to insist on strict compliance with the given condition or stipulation in the future.

10.4. The Service Provider and the User try to settle their disputes amicably.

10.5. The parties confirm that the Service Provider's webshop operates in Hungary and that its maintenance is also carried out here. Since the site can also be visited from other countries, users expressly acknowledge that Hungarian law is the governing law in the relationship between the user and the Service Provider. If the user is a consumer, Pp. Based on Section 26 (1), the court of the defendant's (consumer's) domestic residence has exclusive jurisdiction in disputes arising from this contract against the consumer.

10.6. The Service Provider does not apply different general access conditions for access to the products in the webshop for reasons related to the User's nationality, place of residence or place of establishment.

10.7. With regard to the payment methods it accepts, the Service Provider does not apply different conditions to the payment operation for reasons related to the User's nationality, place of residence or place of establishment, the place of account management of the payment account, the place of establishment of the payment service provider or the place of issue of the cash substitute payment instrument within the EU.

10.8. The service provider complies with THE EUROPEAN PARLIAMENT AND THE COUNCIL (EU) 2018/30 on the action against unjustified territorial content restrictions and other forms of discrimination based on the customer's nationality, place of residence or place of establishment within the internal market, as well as amending Regulation 2006/2004/EC and (EU) 2017/2394, as well as Directive 2009/22/EC 2 REGULATION.



11.1. The aim of our store is to fulfill all orders in good quality, with the complete satisfaction of the customer. If the User still has any complaints regarding the contract or its performance, he can communicate his complaint to the above telephone number, e-mail address, or by letter.

11.2. The service provider examines the verbal complaint immediately and remedies it as necessary. If the customer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider will immediately record the complaint and its position on it, and hand over a copy of it to the customer.

11.3. The Service will respond to the written complaint in writing within 30 days. He gives reasons for his position rejecting the complaint. The record of the complaint and a copy of the response will be kept by the Service Provider for five years and presented to the inspection authorities upon their request.

11.4. We would like to inform you that if your complaint is rejected, you can initiate the procedure of an official or conciliation body with your complaint, as follows:

11.5. The Consumer can file a complaint with the consumer protection authority:

387/2016 on the appointment of the consumer protection authority. (XII. 2.) According to the government decree, in administrative authority matters, the district office or the district office according to the county seat acts in the first instance, and the Pest County Government Office acts in the second instance with national competence. Contact details of district offices:

11.6. In the event of a complaint, the Consumer has the opportunity to contact a conciliation body, whose contact information can be found here:


Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy I. u. 36.
Phone number: 06-72-507-154
Fax: 06-72-507-152
E-mail: ;

Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Phone number: 06-76-501-500; 06-76-501-525, 06-76-501-523
Fax: 06-76-501-538
E-mail: ;

Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone number: 06-66-324-976
Fax: 06-66-324-976

Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number: 06-46-501-091; 06-46-501-870
Fax: 06-46-501-099

Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. 99. I. em. 111.
Phone number: 06-1-488-2131

Csongrád-Csanád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: 06-62-554-250/118
Fax: 06-62-426-149

Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétátér 4-6.
Phone number: 06-22-510-310
Fax: 06-22-510-312

Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10/a.
Phone number: 06-96-520-217
Fax: 06-96-520-218

Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone number: 06-52-500-710
Fax: 06-52-500-720

Heves County Conciliation Board
Address: Faiskola út 15, 3300 Eger.
Phone number: 06-36-429-612
Fax: 06-36-323-615

Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8. III. floor 305-306.
Phone number: 06-56-510-621, 06-20-373-2570
Fax: 06-56-510-628


Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Phone number: 06-34-513-027
Fax: 06-34-316-259

Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9/A.
Phone number: 06-32-520-860
Fax: 06-32-520-862

Pest County Conciliation Board
Address: 1055 Budapest, Balassi Bálint u. 25. IV/2.
Mailing address: 1364 Budapest, Pf.: 81
Phone number: 06-1-792-7881

Somogy County Conciliation Board
Address: Anna u. 6, 7400 Kaposvár.
Phone number: 06-82-501-026
Fax: 06-82-501-046

Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone number: 06-42-311-544
Fax: 06-42-311-750

Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25. III. floor
Phone number: 06-74-411-661
Fax: 06-74-411-456

Vas County Conciliation Board
Address: Honvéd tér 2, 9700 Szombathely.
Phone number: 06-94-312-356
Fax: 06-94-316-936

Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1. ground floor 115-116.
Phone number: +36-88-814-121
Fax: 06-88-412-150

Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi u. 24.
Phone number: 06-92-550-513
Fax: 06-92-550-525

11.7. The conciliation board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation board is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it makes a decision on the matter in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation board provides advice on the rights and obligations of the consumer.

11.8. In the event of a cross-border consumer dispute related to an online sales or online service contract, the procedure is solely the responsibility of the conciliation body operating under the Budapest Chamber of Commerce and Industry.

11.9. In the event of a complaint, the Consumer can use the EU online dispute resolution platform. Using the platform requires a simple registration in the European Commission's system by clicking here. After that, after logging in, the consumer can submit his complaint via the online website, which has the following address:

11.10. The service provider has an obligation to cooperate in the conciliation board procedure. As part of this, you must send your response to the conciliation board and ensure the participation of the person authorized to establish a settlement at the hearing. If the company's seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company's obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer's needs.

11.11. If the consumer does not turn to a conciliation body, or if the procedure does not lead to a result, the consumer has the opportunity to go to court in order to settle the legal dispute. The lawsuit must be initiated with a statement of claim, in which the following information must be stated:

  • the trial court;

  • the name, place of residence and legal position of the parties and the parties' representatives;

  • the right to be asserted, with the presentation of the facts on which it is based and their evidence;

  • the data from which the jurisdiction and competence of the court can be determined;

  • a definite request for a court decision.

The document or a copy of the document, the content of which is referred to as evidence, must be attached to the statement of claim.


12.1. Since and, as websites, are considered copyrighted works, it is prohibited to download (duplicate), retransmit to the public, use in any other way, electronically store, process and sell the content appearing on the and websites or any part of them without the written consent of the Service Provider.

12.2. Any material from the and websites and its database can only be taken by referring to the respective websites, even with written consent.

12.3. The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them, and its Internet advertising surfaces.

12.4. It is forbidden to adapt or reverse engineer the content of the web pages and, as well as certain parts; establishing user IDs and passwords in an unfair manner; use of any application that can be used to modify or index the web pages and or any part of them.

12.5. The names and are protected by copyright, their use, except for references, is only possible with the written consent of the Service Provider.

12.6. The User acknowledges that the Service Provider is entitled to a fine in case of use without a license. The amount of the penalty is HUF 50,000 gross per image, and HUF 20,000 gross per word. The user acknowledges that this penalty clause is not excessive, and browses the site with this in mind. In the event of a copyright infringement, the Service Provider applies a notarial certification, the amount of which is also charged to the infringing user.


The website's data management information is available on the following page:

Budapest, November 27, 2022.